The city today announced that the estimated 20,000 customers who paid their storm water fees in advance will start to get refund checks the last week of January.
Customers received a 5 percent discount if they paid four or more quarters in advance.
The refunds, which total about $700,000, could range between $6.45 for residential customers and up to $11,040 for commercial customers with large properties.
“I know we have (a residential customer who) initially paid 30 years in advance,” city spokeswoman Mary Scott said. “Right when we first started, they said, ‘Here’s my payment for the next 30 years.’ But that’s an anomaly. That’s not normal.”
Scott said customers owed a refund may want to verify that their name and address is correct in the El Paso County Assessor database, which the city-owned enterprise used to send out bills to Colorado Springs property owners.
Scott also encouraged customers who used automatic bill pay to stop future payments because the city is still getting money from accounts with no balance due. However, those customers will also receive refunds, she said.
“We think they most likely had automatic bill pay … and they haven’t turned that off yet,” she said.
Call the enterprise at 385-5913 if you have any questions.
Customers will no longer be billed for storm water fees, but city officials are expecting people to pay their bills through 2009. The last bill from 2009 will be due at the end of this month.
“For those who have not paid, the city will pursue collections, whether that’s through liens on property or through collections agencies,” Mayor Lionel Rivera said in December. “The $1.7 million that’s still owed the city, we’re not just going to wave our hands and say it’s going to go away.”
Scott said the plan is to return to council members around February or March to ask how they want the enterprise to pursue collections.